professional staff has 52 years of experience in vehicle
transport. We pride ourselves on excellent customer
service and a personal experience that you can't get from
ICC-MC # 705823 Broker Authority
ICC-MC # 739334 Carrier Authority
We offer you professional help with the most
demanding requirements of your move. From buying or selling
a car, to relocation, our team is here to provide you with a
customer-oriented experience. We have both enclosed and open
carriers to service your needs. We treat your vehicle like
it is our own, and we go to great lengths to ensure that it
arrives safely and quickly.
Q: How long
does it take to ship my car?
The normal time for transport and delivery of
your vehicle is approximately anywhere from the same day to
14 days. During this time, all cars are being loaded on a
car carrier or a truck with other cars. Below, are some
basic ideas to help you along the way. These times are
estimated and should not be considered as guarantees.
East Coast to West Coast – approx. 7-14 days
Midwest to East Coast – approx. 5-8 days
West Coast - approx. 5-8 days
South to North – approx. 5-8 days
Q: How does
door-to-door service work?
Door-to-door service in the Auto Transport
industry means the truck driver will get as close to your
door as he can legally and safely. Many cities have
restrictions on large trucks that prohibit them from driving
into some residential areas. Auto Transport trucks are
massive and need lots of space to maneuver and turn around.
If your home is restricted by narrow streets, low-hanging
trees, speed bumps or tight turns, the driver may ask you to
meet the truck at a different destination, usually within a
couple miles of the original location.
Q: What's the
difference between open and enclosed carrier?
This type of vehicle transport does not protect your vehicle
from the elements. Your vehicle is exposed to the weather,
but we can fit more vehicles on our truck, so this lowers
the cost of shipping. Damages from the elements are rare,
but can occur. Most people are willing to take the small
risk to save a considerable amount of money.
This type of vehicle transport protects your vehicle from
the elements. Going enclosed can protect your vehicle from
weather and road debris. In most cases enclosed transport
will cost double of what it would cost to ship on an open
carrier. These are usually recommended for high end luxury
Q: Do I need
insurance coverage for shipping?
We will provide you with insurance. This
insurance covers all damages caused by accidents while the
vehicle is being loaded, major changes in the vehicle’s
condition, and unforeseeable damage that is a result of
mishandling by the carrier.
Q: What forms of
payment are accepted?
Cash, cashier check, money orders, Visa and
MasterCard will be accepted. No personal checks and no
business checks will be accepted without prior authorization. Payment must be arranged
prior to pick up.
Q: Can I leave
personal items in the vehicle during the transport?
The US Department of Transportation prohibits
the carrying of personal items on a truck licensed only for
carrying automobiles. By violating this federal law, we can
be fined up to $10,000. All personal belongings that are
left inside the vehicle will not be insured and no company
is responsible for missing or damaged items.
Q: Do I need to be
present during pickup and delivery?
Yes, we require you, or a designated person,
to be present upon pick up and delivery of your vehicle. During pick up a
contract “bill of landing” will need to be signed by you at
the origination point. If unable to be there, please contact
us prior to the pick up date to confirm an alternate
designated person. If you schedule a day for pick up and
don’t show up, your vehicle could be turned over to a towing
Q: How far in
advance should I schedule the transport of my vehicle?
Next–day shipping is available but we
recommend that you schedule your vehicle transport as far
out as possible.
Q: Will my car go to
It depends on what day your vehicle is
scheduled for pickup and delivery. If the carrier cannot
pickup/deliver your vehicle(s) due to scheduling conflicts,
inaccessible areas, or both. All terminals used are secured,
licensed, and fully insured. If we must drop your vehicle
off at a terminal, you will be contacted before hand.
Q: Why does a truck
(SUV) cost more than a regular vehicle?
All vehicle shipments are based on weight
in which a truck can legally carry. A truck (SUV) is
also much taller and usually much longer, taking up more
room on a trailer. This is why there is a price difference.
Q: Who can I contact
during my move?
We will provide you the driver's phone
number. You can also call our office.
Q: What should I do
if the vehicle is damaged?
In the rare occurrence that your vehicle is
damaged, make sure that you let the driver know
immediately upon inspection at the time of delivery. Write
the new damage on the bill of lading, and list it as
"Transport Damage". This should be written in the
Destination Exceptions area of the bill of lading prior to
signing and paying for the transport. The driver should sign
off on the damage as well. The next step is to contact our
office as soon as possible to start the damage claim